Wednesday, April 6, 2011

Matchbox Pizza

I love pizza. It's of my favorite foods, so when I find a place that does it right I am thrilled. Matchbox almost made it onto my list.

Sunday was a nice day, so G and I decided to venture out to DC to see the sights and get a bite to eat. I, of course, have a list of places I want to try. so we decided on Matchbox Pizza in Chinatown (they have locations in Capital Hill and MD as well).When we arrive there is a about a 15 minute wait, but it was nice out so we stood outside enjoying the sun.
Once our buzzer went off we were seated by the hosts, who I thought were very nice and sociable without being too intruding or fake. After we were seated our experience started to go downhill. The server took forever to come to our table, and I realize it was a busy day, but we saw her blatantly ignoring us. By the time she got to us, we had our orders ready and asked to keep the drink menu because I was still debating on getting one of their wonderful looking drinks.
She put our order in and comes back in about 5 minutes. I let her know that I am not going to order a drink bc I was not really feeling it. She continues to press me on getting a drink. What is it with restaurants pressuring you to order alcohol? Apparently in order to get good service from our server...you need to order alcohol.
G got the Matchbox Meat $14: spicy italian sausage, pepperoni and bacon. He seemed to like his pizza, and I thought it was pretty tasty, but I don't really like meat on pizza.
 
I got the Fire and Smoke $13: fire roasted peppers, spanish onions, chipotle pepper tomato sauce, garlic puree, smoked gouda and fresh basil. This was a bit of different twist on the pizza, but it was very good. It was spicy, but not overwhelming. I went out of my box with this, as I normally stick to pizzas that have mozzarella. It had good flavors, but I felt some of the flavors were kind of overwhelmed by the spicy sauce. I would consider ordering this pizza if I ever come here again (which I probably won't).
Here is my rant about the crappy service (these are the big ones, there were lots of small annoyances too) :
  • After deciding not to order alcohol, we barely saw our waitress, which goes along with the pressure to order it. 
  • We asked for plates with our pizza, she said she would be right back. 10 minutes later we receive plates-when our pizza is all done, according to her she was downstairs when in reality she was paying attention to every table but us, and the plates were where she was standing half of the time. You need to understand that the layout of this place is very tiny (18 ft across), and you can see everything, and she has all of that stuff readily accessible to her.
  • We sat there with our table cleared without the server coming anywhere near us and when she finally showed up she asked of if we wanted dessert (keep in mind our cards were on the table, it was obvious we were ready to go) and when we said no thank you-she said she had a "feeling" we didn't, and then she gave us our checks.
So yes, I did enjoy the pizza, but it was not knock me off my feet good, therefore not worth the risk of getting crappy, stuck up service again. There are to many good places to eat in DC, especially pizza, that are cheaper and better in my opinion *cough* 7th Hill Pizza*cough.*

Grade:D I hate to give this such a bad grade but the service was just horrible it ruined the dining experience

Matchbox Chinatown on Urbanspoon

9 comments:

  1. You have to go to the one in Eastern Market before you pass judgement. Their service has been great every time I've been there. And they have this pear salad that is AMAZING!

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  2. hmm...maybe if I am really craving this place, ill try the one there...but it really ruined my experience

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  3. No matter how good-tasting the pizza or any food served in any restaurant, it will always depend depend on the place and service. I guess restaurant managers should look over their staffs. 'Still wondering what makes your table "unseen" for so long unlike the others that "she" is attending to.

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  4. I completely agree. The food was good, but unfortunately the server completely ruined the experience :(

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  5. Perhaps your perception of "pressuring you to order alcohol" is misguided. Soda is a drink, as is milk. If a server is asking if you want a drink doesn't imply alcohol.
    It's a servers job to make sure that a guest is well taken care of.
    Do you know how many times a server walks up to a table and asks "does anyone need anything" and no one answers, yet there is almost always someone that will ask for something later on. Are you serious why didn't you say something when you were asked. Not to mention the times someone will say I got such terrible service, the server wouldn't pay any attention to me.
    Good service, how about good patron. Guest need to start being a little more respectful and a lot less stupid. Where do people get off on thinking they're so privileged.

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  6. "G got the Matchbox Meat $14: spicy italian sausage, pepperoni and bacon. He seemed to like his pizza, and I thought it was pretty tasty, but I don't really like meat on pizza."

    No one asked you if you wanted any, why would you eat it. It seems that your whole critique is skewed and uneducated. You seem to like to point out how it's all about you.
    You probably never worked in a restaurant before? Do you think it's such an easy job. Sure you're entitled to your opinion, but when that opinion affects the lively hood of another then perhaps you had better us a little more critical thought. Leave criticism to the professionals and remember it's not all about you, there are others.

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    1. Read the next line down mate.....she wasn't bashing the pizza at all...

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  7. I went to Matchbox one time for dinner with my friends and family. Besides the food being simply mediocre, the service was ABSOLUTELY dismal. If I was the owner of that place, I would take my front house staff behind the restaurant and shoot them where they stood. I have two degrees in business, an MBA, and I've worked for a decade in the financial sector. In all my experience I can't understand how this place is still in business. Not one person has anything good to say about this place. It's an abysmal excuse for an eating establishment. My first 3 jobs as a troubled teen were as cooks and servers in restaurants, I know what it is like. But these "privileged" customers pay your rent. These "privileged" customers make it so you can take your materialistic pregnant girlfriend to the movies on Saturday night. These "privileged" customers allow you to play Xbox Live for 14 hours a day on your one pathetic day off a week. Take a lesson from a real professional, suck it up, do your job, and quit bitching. If serving a 4 top on a Wednesday evening is the hardest thing you've ever done in your life then you are in for a really rude awakening when/if you actually join the work force. Here's an idea, give up the acting dream and go back to school. Maybe what you lack in customer service you can make up for in Physical Education certification.

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  8. "It's a servers job to make sure that a guest is well taken care of.
    Do you know how many times a server walks up to a table and asks "does anyone need anything" and no one answers, yet there is almost always someone that will ask for something later on. " Obviously mr.anonymous is an terrible waiter.The customer is always right! especially if tips are your main source of income at your job!

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